How to Order Volare Shoes

Ordering Information

  • For an impeccable fit, we encourage you to include a tracing of your feet along with your order. There is an instructional video below on this page that shows you how this is done.

  • Please remember to highlight any specific needs or considerations for your feet, such as one foot being longer or wider than the other, or any other conditions like bunions. If no special notes are provided, we will craft both pairs of shoes to the same specifications, mirroring the standard practices of conventional shoe companies (i.e., both pairs will be made to the same size and width).

  • When placing your order, kindly also specify your desired heel size from the available options: 1 inch, 1.5 inches, or 2.25 inches.

  • Standard heel caps are rubber, please indicate whether you would like leather heel caps.

  • Please submit your tracing and any pertinent notes to us within 24 hours of ordering on our Etsy page via an email to shoesvolare@gmail.com.

Exchanges and Returns

  • For shoes that don't fit, we accommodate exchanges within 2 weeks (14 days) of receipt. Buyers are responsible for return shipping costs to our Los Angeles location. Upon receipt of the shoes, we'll proceed with an exchange.

  • We unfortunately cannot exchange or return customized pairs. This includes custom leather colors that aren’t a part of Volare’s standard collection and custom sizes that are not a standard US shoe size.

  • We unfortunately cannot process returns.

 

How to Order.

Every shoe is custom-made to order at Volare, and for that reason we need some information about your feet. Please watch the video to the left on how to trace your feet for the perfect Volare fit. Once you have done that, you can head over to our Etsy shop and put in an order for your perfect shoe. Just send us the tracing via email (shoesvolare@gmail.com) after placing your order. In the email, please include:

  • Your name, your order number

  • Your regular street shoe size (EU, US, UK or China sizing ok)

  • Whether you regularly buy wide shoes

  • Your measurements as instructed in the video

  • Your phone number

Request info here, or start your order:

Fill out the form to the right to get your order started - please fill out as many areas as you can; however, feel free to leave parts empty if you aren’t sure about certain fields. You can also reach us directly at shoesvolare@gmail.com